FH

Clinical Partnerships — MSO Detail (Prototype)

CX & Partnerships — hero metrics by MSO
Snapshot
As of 2026-07-27 · actuals through Jul 26 (Q3 2026)

Hero Metrics — All MSOs Blended

Care Validate, SteadyMD, and OpenLoop combined (numerators and denominators summed across all three before computing each rate). Care Validate's contribution excludes all activity before April 20, 2026 (pre-launch QA), consistent with its own tab.
At/above targetWithin 1,000 bps (10 pts) of targetMore than 1,000 bps below target
Hero MetricTargetYTDQTDPrevious QuarterMTDPrevious Month
Account Created
no cohort
95%
90.5%
15,409 / 17,023
94.2%
652 / 692
89.2%
5,725 / 6,421
94.2%
652 / 692
96.1%
1,346 / 1,401
Consult Created
1-day evolving
90%
82.1%
13,953 / 17,002
87.3%
586 / 671
83.4%
5,356 / 6,421
87.3%
586 / 671
89.3%
1,251 / 1,401
Meds Prescribed
7-day evolving
75%
61.7%
10,403 / 16,864
79.5%
424 / 533
75.5%
4,850 / 6,421
79.5%
424 / 533
83.8%
1,174 / 1,401
Month 0→1 Retention
30-day evolving
75%
70.1%
17,296 / 24,688
74.2%
874 / 1,178
71.5%
8,171 / 11,420
74.2%
874 / 1,178
75.9%
3,138 / 4,132
Month 0→2 Retention
60-day evolving
50%
48.5%
11,055 / 22,817
55.6%
1,912 / 3,439
50.6%
6,676 / 13,186
55.6%
1,912 / 3,439
55.1%
1,809 / 3,283

Initial Purchases by MSO

Total initial purchases (Account Created denominator, no evolving exclusion) by MSO for each period — shows where volume is landing across the three MSOs. Care Validate excludes all activity before April 20, 2026 (pre-launch QA).
MSOYTDQTDPrevious QuarterMTDPrevious Month
Care Validate
4,614
544
4,070
544
1,185
SteadyMD
11,605
133
2,103
133
201
OpenLoop
804
15
248
15
15
Total
17,023
692
6,421
692
1,401

Initial Purchases by MSO — % of Total

Same initial-purchase counts as above, expressed as each MSO's share of total volume per period.
MSOYTDQTDPrevious QuarterMTDPrevious Month
Care Validate
27.1%
78.6%
63.4%
78.6%
84.6%
SteadyMD
68.2%
19.2%
32.8%
19.2%
14.3%
OpenLoop
4.7%
2.2%
3.9%
2.2%
1.1%
Total
100.0%
100.0%
100.0%
100.0%
100.0%

Weekly Trends — All MSOs Blended

Past 12 settled weeks for each hero metric, plus the weeks still evolving as of today (dashed line, red shading), summed across all three MSOs. Care Validate contributes nothing to weeks before its April 20, 2026 launch, so early weeks in the Month 0→2 Retention chart reflect SteadyMD and OpenLoop only.

Hero Metrics

Year to Date, Quarter to Date, Previous Quarter (Q2 2026), Month to Date, and Previous Month (June 2026). Excludes all activity before April 20, 2026 (Care Validate's launch date) — anything before that was QA testing, not real customers. Funnel metrics exclude each metric's evolving window from every period shown. Retention periods other than YTD report cohorts old enough to have renewed inside that calendar window, not cohorts that started in it.
At/above targetWithin 1,000 bps (10 pts) of targetMore than 1,000 bps below target
Hero MetricTargetYTDQTDPrevious QuarterMTDPrevious Month
Account Created
no cohort
95%
90.3%
4,165 / 4,614
94.3%
513 / 544
89.7%
3,652 / 4,070
94.3%
513 / 544
95.7%
1,134 / 1,185
Consult Created
1-day evolving
90%
84.0%
3,859 / 4,595
88.8%
466 / 525
83.4%
3,393 / 4,070
88.8%
466 / 525
89.5%
1,060 / 1,185
Meds Prescribed
7-day evolving
75%
82.3%
3,696 / 4,489
85.7%
359 / 419
82.0%
3,337 / 4,070
85.7%
359 / 419
87.5%
1,037 / 1,185
Month 0→1 Retention
30-day evolving
75%
75.3%
4,164 / 5,533
74.9%
724 / 966
75.3%
3,440 / 4,567
74.9%
724 / 966
76.6%
2,777 / 3,627
Month 0→2 Retention
60-day evolving
50%
57.8%
2,286 / 3,956
57.3%
1,728 / 3,016
59.4%
558 / 940
57.3%
1,728 / 3,016
59.4%
558 / 940

Weekly Trends

Past settled weeks for each hero metric (up to 12, fewer where launch-date exclusion limits history), plus the weeks still evolving as of today (dashed line, red shading). Excludes all cohorts/transactions before April 20, 2026 (pre-launch QA activity) — Month 0→2 Retention in particular only has 3 settled weeks so far since Care Validate hasn't been live for a full 60-day-plus-buffer cycle yet.

Hero Metrics

Same five hero metrics as the other two MSOs. Account Created and Consult Created are sourced from SteadyMD's own Ionic-platform fields (password_set_at_exists, latest_initial_consult_booked) — directly analogous to, but not identically derived as, the React Native fields used for Care Validate and OpenLoop.
At/above targetWithin 1,000 bps (10 pts) of targetMore than 1,000 bps below target
Hero MetricTargetYTDQTDPrevious QuarterMTDPrevious Month
Account Created
no cohort
95%
91.0%
10,563 / 11,605
94.7%
126 / 133
88.3%
1,858 / 2,103
94.7%
126 / 133
98.0%
197 / 201
Consult Created
1-day evolving
90%
81.5%
9,462 / 11,603
85.5%
112 / 131
84.4%
1,774 / 2,103
85.5%
112 / 131
92.0%
185 / 201
Meds Prescribed
7-day evolving
75%
53.3%
6,168 / 11,573
58.4%
59 / 101
64.3%
1,353 / 2,103
58.4%
59 / 101
65.7%
132 / 201
Month 0→1 Retention
30-day evolving
75%
69.1%
12,138 / 17,568
76.4%
139 / 182
69.8%
4,261 / 6,101
76.4%
139 / 182
72.0%
306 / 425
Month 0→2 Retention
60-day evolving
50%
46.7%
8,091 / 17,323
41.4%
150 / 362
50.6%
5,674 / 11,206
41.4%
150 / 362
55.5%
1,143 / 2,060

Weekly Trends

Past 12 settled weeks for each hero metric, plus the weeks still evolving as of today (dashed line, red shading).

Hero Metrics

OpenLoop's overall volume is small relative to Care Validate and SteadyMD — QTD, MTD, and Previous Month cells are flagged "low n" wherever the denominator is under 20 and should be read directionally rather than precisely.
At/above targetWithin 1,000 bps (10 pts) of targetMore than 1,000 bps below target
Hero MetricTargetYTDQTDPrevious QuarterMTDPrevious Month
Account Created
no cohort
95%
84.7%
681 / 804
86.7%
13 / 15 low n
86.7%
215 / 248
86.7%
13 / 15 low n
100.0%
15 / 15 low n
Consult Created
1-day evolving
90%
78.6%
632 / 804
53.3%
8 / 15 low n
76.2%
189 / 248
53.3%
8 / 15 low n
40.0%
6 / 15 low n
Meds Prescribed
7-day evolving
75%
67.2%
539 / 802
46.2%
6 / 13 low n
64.5%
160 / 248
46.2%
6 / 13 low n
33.3%
5 / 15 low n
Month 0→1 Retention
30-day evolving
75%
62.6%
994 / 1,587
36.7%
11 / 30
62.5%
470 / 752
36.7%
11 / 30
68.8%
55 / 80
Month 0→2 Retention
60-day evolving
50%
44.1%
678 / 1,538
55.7%
34 / 61
42.7%
444 / 1,040
55.7%
34 / 61
38.2%
108 / 283

Weekly Trends

Past 12 settled weeks for each hero metric, plus the weeks still evolving as of today (dashed line, red shading). OpenLoop's low weekly volume means several points here rest on small samples — read shape/direction rather than precise levels.

Hero Metrics — Alto Pharmacy

Alto is FuturHealth's pharmacy fulfillment vendor (not an MSO) — these metrics track order shipping/delivery performance rather than the funnel/retention metrics used for the three MSOs. Cohort = prescription created date; scoped to pharmacy_id = '4551'. Each metric excludes its own settling window from every period shown, except Canceled %, which has no settling window. "Non-Canceled Orders with a Ship Date" and "Medication Shipped" are the same underlying count.
At/above target (or, for Canceled %, at/below target)Within 1,000 bps (10 pts) of targetMore than 1,000 bps from target
Hero MetricTargetYTDQTDPrevious QuarterMTDPrevious Month
Shipping Time SLA %
3-day settled
75%
59.5%
4,237 / 7,118
75.4%
266 / 353
67.0%
2,397 / 3,576
75.4%
266 / 353
80.2%
559 / 697
Medication Shipped %
7-day settled
95%
97.7%
7,071 / 7,238
96.2%
306 / 318
98.3%
3,576 / 3,637
96.2%
306 / 318
97.5%
697 / 715
Medication Delivered %
7-day settled
95%
88.5%
6,406 / 7,238
82.4%
262 / 318
90.0%
3,275 / 3,637
82.4%
262 / 318
89.2%
638 / 715
Canceled %
no settling window — lower is better
≤5%
9.2%
677 / 7,330
3.7%
15 / 410
7.1%
257 / 3,637
3.7%
15 / 410
6.0%
43 / 715

Weekly Trends

Past 12 settled weeks for each metric, plus the weeks still evolving as of today (dashed line, red shading). Canceled % has no settling window, so its full trailing window is shown solid with no evolving shading.
Cohort/evolving logic: Account Created (no evolving exclusion), Consult Created (1-day evolving), Meds Prescribed (7-day evolving), Month 0→1 Retention (30-day evolving), Month 0→2 Retention (60-day evolving). Funnel metrics clip every period's end date to "today minus the metric's evolving days." Retention YTD does the same on the cohort-start window; QTD/Previous Quarter/MTD/Previous Month instead shift the whole cohort window back by the retention lag, so the cells show cohorts that would have hit their renewal milestone during that calendar period. Alto settling windows: Shipping Time SLA % (3 days), Medication Shipped % / Medication Delivered % (7 days), Canceled % (none). Sources: dbt_agg.agg_fh_plus__initial_user_journey (Care Validate / OpenLoop funnel), dbt_agg.agg_fh_plus_subscription_retention (all 3 MSOs retention), dbt_agg.agg_steadymd__initial_user_journey (SteadyMD funnel), dbt_int.int_steadymd_alto__prescriptions filtered to pharmacy_id = '4551' (Alto pharmacy) — queried directly via BigQuery, actuals through 2026-07-26. Snapshot only; re-run the underlying queries to refresh.